Privacy Policy

We collect only what we need to run the platform and pay people correctly:

• Account details — your email and/or phone number, a username, your chosen language, and your password (stored only as a secure hash — we never see it).
• Profile information — a display name, bio, avatar, and links you choose to add to your public profile.
• Identity & business verification (KYC / KYB) — to receive money you submit a government ID (Fayda or passport), a selfie, and — for brands — company registration, TIN, and bank-confirmation documents. Sensitive ID numbers are encrypted at rest.
• Payment information — payments and payouts are processed by our payment partner, Chapa. We receive transaction references, amounts, and payout destinations (e.g. Telebirr, M-Pesa, or bank account details you add). We do not store full card numbers.
• Transaction & wallet data — orders, tips, memberships, Shamo submissions, escrow and ledger entries, and payout history — kept as an accurate financial record.
• Content you create — products, posts, club content, messages in freelance and exchange deals, and any files you upload.
• Technical & usage data — your IP address, device and browser (user-agent), pages visited, and actions taken — used for security, fraud prevention, and improving the service.
• Communications — emails and messages you send us, and your notification preferences.

• Provide the service — create and run your account, process orders, hold funds in escrow, and pay out earnings.
• Verify identity & prevent fraud — review KYC/KYB submissions, detect suspicious activity (including Shamo view-fraud), and keep the marketplace safe.
• Process payments — work with Chapa to take payments and send payouts in birr.
• Communicate with you — send transactional emails (receipts, verifications, payout notices) and, where relevant, platform announcements. You can opt out of non-essential marketing messages.
• Support & disputes — respond to your requests and resolve order, freelance, and exchange disputes.
• Legal & compliance — meet our legal, tax, and regulatory obligations, and enforce our terms.

Card and mobile-money payments, and payouts, are handled by Chapa, a licensed Ethiopian payment provider. When you pay or get paid, your payment details are processed by Chapa under their own privacy policy. We store only what we need to reconcile the transaction (references, amounts, status) — never your full card details.

We do not sell your personal information. We share it only as needed:

• Payment partner — Chapa, to process payments and payouts.
• Service providers — hosting, storage, email, and SMS providers who process data on our behalf under confidentiality obligations.
• Other users, where you choose — your public profile and listings are visible to others; a buyer and seller see each other’s necessary details to complete an order, gig, or Creator Exchange hand-off.
• Legal & safety — authorities or others when required by law, to investigate fraud or abuse, or to protect the rights and safety of our users and the platform.

We keep account and transaction data while your account is active and for as long as needed to meet legal, tax, and accounting requirements. Financial ledger and audit records are retained for compliance. KYC/KYB documents are kept only as long as required, then securely deleted. You can ask us to delete your account — we’ll remove what we’re not legally required to keep.

• Encryption — sensitive data such as ID numbers and two-factor secrets is encrypted at rest; traffic is encrypted in transit.
• Access controls — staff access is limited and role-based, and sensitive actions are written to a tamper-evident audit log.
• Safer downloads — purchased files are served through single-use, expiring links, and reader documents are watermarked per buyer.

No system is perfectly secure, but we work hard to safeguard your data.

• Access & correction — view and update your profile and account details at any time.
• Marketing opt-out — unsubscribe from non-essential emails; we’ll still send essential transactional messages (receipts, security, payouts).
• Deletion — request account deletion, subject to records we must keep by law.
• Withdraw consent — where we rely on your consent, you can withdraw it (this may limit features that need it, such as payouts without verified identity).

To exercise any of these, contact us at support@ye-shay.com.

We use essential cookies to keep you signed in and remember your language and theme. We don’t use them for third-party advertising.

Ye-Shay is not intended for anyone under 18. We don’t knowingly collect information from children; if you believe a minor has given us data, contact us and we’ll remove it.

We may update this policy as the platform grows. If we make material changes, we’ll update the effective date above and, where appropriate, notify you.

Questions about your privacy? Reach us at support@ye-shay.com. Ye-Shay.com — made with care in Addis Ababa.